USTA National Tennis Center Inc.

Coordinator, Ticket Operations (E)

4 weeks ago
ID
2015-1736
Category
Other
US-NY-

Overview

The position will participate in various aspects of Ticket Operations as it relates to sales, client services and administrative support for the Sr. Director, Ticket Operations. The position will work with the Ticket Sales Strategy and Marketing team to develop and maintain collateral and a communication plan for US Open Subscribers as well as be the lead liaison with Ticketmaster and outside promoter/vendors for the set-up and reporting of any non-US Open events.

Responsibilities

  • Responsible for all ticket related set-up, testing and reporting of non-USO events (i.e., concerts, WTT, etc).
  • Primary contact for IOMedia Portal updates for Subscriber Information. Maintain tracking of updates to ensure appropriate information is updated to the site throughout the renewal, upgrade, sales and printing process for subscribers.
  • Responsible for setup and timeline of Subscriber communication via Constant Contact. Create drafts for review and upon approval, set up and schedule delivery in Constant Contact dashboard.
  • Create drafts for team to review and track updates on usopen.org throughout the year. Maintain tracking of updates to ensure appropriate information is updated to the site throughout the renewal, upgrade, sales and printing process for subscribers.
  • Maintain an ongoing spreadsheet to track tickets/plans sold with the support of Marketing/Research/Digital Strategy for targeted sales promotions via email or social media.
  • Assist Sr. Director with Game summary reports and GL reports throughout the year. Setup of report shells and ongoing format updates.
  • Assist Sr. Director for processing of House Seats.
  • Main contact for setup and troubleshooting with Fish for Open Access Subscriber activations at Ticket Office on-site locations (booths and event spaces) during the US Open.
  • Assist with the fulfillment of packing and shipping all Full Series ticket orders, including all internal accounts such as Sponsor, Hospitality and Marketing.
  • Assist on planning subscriber events with Sr Mgr, Marketing and Hospitality.
  • Work with Ticketmaster and Sr. Manager of Ticket Operations on printing of test tickets for all events. Review and update ticket text as need.

Qualifications

  • Knowledge of Ticketmaster Archtics (or similar ticketing system), Ticketmaster Classis (Host), Google Suite and Microsoft Word, Excel and PowerPoint
  • Experience working in a ticket office for major sporting event, team or venue (preferred)
  • Previous experience working in sales or Client Services (3-5 years preferred)
  • Must maintain a positive, outgoing demeanor, adhering to the core expectations of our team at all times and possess ability to work as part of a team and get along with coworkers
  • Must be available to work for the full duration of the US Open tournament, including nights, and weekends and available to work 12+ hour shifts
  • Must be able to remain calm and focused in a fast-paced environment and during stressful situations

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